Unmanaged Directory

An administrator needs to take ownership of the directory for your organisation in the Microsoft Azure portal before you can access Octopus GKM.

If your organisation has an ICT department you should contact them for assistance.

If your organisation does not have an ICT department you should contact the company that set up your custom domain name for assistance. This is usually the company that manages your email and provides hosting for your website.

If you still have issues you can register for Octopus again, using an alternative email address from a public email provider (e.g. Gmail® or Yahoo!®). Please contact a Ricoh representative for assistance.

Important: Please ensure that the email address on the account you are trying to log in with matches the email address on the invitation we sent you. If you want to use a different email address, please contact a Ricoh representative for assistance.

 

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Frequently Asked Questions

Why does an administrator need to take ownership of the directory in Microsoft Azure?

Someone needs to be an administrator of the directory so that they can allow Octopus to authenticate you and retrieve your email address from the Microsoft Identity platform.

Why are you using the Microsoft Identity platform?

The platform provides increased security and a better single sign-on experience for users accessing the system (typically, users will only need to remember one username and password).

Why was an unmanaged directory created in Microsoft Azure?

Signing up for certain Microsoft products (e.g. Microsoft 365 or Power BI) using an email address with a custom domain name can cause this. For more information please click here.

How do I take ownership of the directory?

Your ICT department can visit the following link for step-by-step instructions: https://portal.office.com/admintakeover. For more information please click here.